Drift
#7Conversational AI for sales and support chat
Last updated:
Drift provides conversational AI chat for websites, blending sales qualification with customer support automation.
PRICING
PaidPaid plans only
Prices change often — check current pricing on Drift's site.
WHY IT'S RANKED #7
Drift holds slot #7 of 10 in Customer Support with a composite score of 70.0/100. #6 is Ada (75.0); #8 is Freshdesk (Freddy AI) (65.0). The slot holds until a challenger scores higher.
| Component | Score | Weight | Points |
|---|---|---|---|
| User rating (counts from 5 votes; 0 so far) | 0.0 | 0% | 0.0 |
| Editorial score | 70.0 | 83% | 58.3 |
| Traction | 70.0 | 17% | 11.7 |
Weights and the challenge process are published on how we rank.
No ratings yet
FAQ
Is Drift free?
No. Drift is a paid tool with no free tier.
Where does Drift rank among Customer Support AI tools?
Drift is ranked #7 of the 10 ranked Customer Support tools on YamiTools, with a composite score of 70.0 out of 100. The rank is based on user ratings, an editorial score and traction, and any tool can challenge it.
What are the best alternatives to Drift?
The highest-ranked alternatives in Customer Support are Chatbase (#1), Crisp (#2) and Intercom Fin (#3).
Ranked #7? Show it.
Grab an embeddable badge for Drift's own site. It renders from the live ranking, so it never goes stale.
Is this your tool? Tell us where to reach you and we'll warn you if someone challenges this ranking.